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Agile Knowledge and Skills : Level 1

Active listening

One communication technique to reduce misunderstanding and miscommunication is active listening.

A well run agile project necessitates both good listeners and communicators, active listening helps work towards both of these necessities.

The basics of active listening include:

1) Being present and focusing your attention on the speaker.

2) Taking notes instead of interrupting.

3) Paraphrasing to confirm and review what you have heard.

4) Summarizing the conversation once it has concluded for posterity. Using open ended questions, good body language, and silence can help improve listening skills. [Coaching Agile Teams. Lyssa Adkins.]

Basics for active listening

1) Being present and focusing your attention on the speaker
2) Taking notes instead of interrupting
3) Paraphrasing to confirm and review what you have heard
4) Summarizing the conversation once it has concluded for posterity
Using open ended questions, good body language, and silence can help improve listening skills.

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